New Operations Manager

As part of PXtech’s continued growth we have appointed James MacLeod as Operations Manager. James, an expert in technology help desks, joins from the Tech Guys which is part of the Dixon’s Retail group where he was responsible for the management of 2nd level technical support and the training and development at the Sheffield and Nottingham contact centres.

James takes responsibility for the help desk, engineering and support teams which are currently supporting over 2,000 customer sites across Europe. The role of Operations Manager is a vital part of our business development plans and our continuous focus on improving customer service.

James comments “My focus is to ensure that our customers get the best possible service, over the next few months we will be introducing a number of exciting new ideas to improve our customer’s experience.”