As PXtech welcomes global charity Oxfam into its portfolio,
account manager Richard Harvey explains why understanding the individual needs
of a business is crucial to forging a successful partnership.
“We’re always looking at ways of improving our offering and
expanding into new sectors. We know that PXtech’s solutions can greatly benefit
businesses but we also appreciate that understanding how a business operates
and tailoring our solutions to suit the unique needs of an organisation is key
to establishing a mutually beneficial relationship.
“Our new partnership with Oxfam is a good example of how we
operate. The charity needed a new EPoS system that optimised sales potential
while enhancing the user experience to ensure that shop employees were
guaranteed the best usability. Having previously supported the charity’s
existing estate of cash registers, PXtech already had a sensitive understanding
of the organisation’s needs and was trusted to provide a tailored solution. Alongside
ICRTouch, we delivered a new system that incorporated enhanced features, such
as colours and button sizes, and integrated seamlessly with the existing
system. Given the confidence to operate these new systems with ease, volunteers
were free to focus on driving sales – and Oxfam is already reaping the
benefits.
“It’s about working as an extension of a business rather than
just supplying a service, understanding the intricacies of the organisation,
developing a trusted relationship and, ultimately, working together to deliver
positive results”.
For more information on PXtech’s new Oxfam partnership, see
below.
TECHNOLOGY ROLL OUT AIDS OXFAM UK RETAIL
OPERATION
Oxfam’s retail operation is set to
benefit from the latest in business intelligence solutions following the
announcement of the roll out of a substantial technology contract to support
the organisation’s full portfolio of UK shops.
The significant new deal sees leading
business intelligence solutions developer and IT support provider PXtech
teaming up with one of the UK’s primary EPoS software providers, ICRTouch, to
deliver industry-leading hardware and enterprise software solutions across
Oxfam’s estate of 690 shops.
The partnership will provide Oxfam with
an enhanced EPoS solution to optimise cost efficiency and maximise sales
potential throughout its shop network, with a potential uplift in income as a
result of the technology’s roll out.
The new system will integrate with
Oxfam’s corporate warehousing and business intelligence solution and will be
tailored to suit the charity’s specific needs.
These include supporting Oxfam’s policy of inclusivity by providing a
range of specialised facilities to guarantee the best retail experience for all
shop staff. The look and feel of the new EPoS system will focus strongly on
enhancing the ‘volunteer experience’, incorporating key elements for the
visually impaired, such as colours, font size and button size.
In addition to managing the installation
of Oxfam’s new hardware system, PXtech will use key components of the ICRTouchWeb
software suite to control and manage the information between Oxfam’s corporate
solutions and in-store EPoS systems. A raft of PXtech specialist field
engineers will manage the roll out with the company also providing ongoing
solutions support, including a help desk and dedicated onsite service offering.
The deal follows the success of an
established working relationship between Oxfam and PXtech, when PXtech was
taken on to support the charity’s existing estate of cash registers.
Andrew Horton, Oxfam’s trading director,
said: “The implementation of this system marks an exciting new chapter for
Oxfam shops, providing our staff and volunteers with the tools and support they
need to drive sales. We’re focussed on reducing costs and increasing charitable
contributions by improving our operations across our trading division, and we
can clearly see the value this solution will bring to the business.
“Our shops are run by a dedicated
volunteer base and this new suite of tailored software solutions will empower
each of them to maximise their individual shop’s income. The user flexibility
afforded by the new system’s specialised features is especially important in
ensuring that our values of inclusivity are upheld at every stage of the
business.”
Richard Dorf, Managing Director at
PXtech, said: “We are pleased to be building on the highly successful working
relationship that we enjoy with Oxfam and this latest partnership marks an
important stage for the business as we expand our support of retail clients.
“We put an enormous amount of
development time into our retail IT solutions, tailoring them to ensure they
offer optimum value to our customers and we are eager to bring this expertise
to Oxfam. We anticipate that through the
implementation of this tailored hard and software, Oxfam will benefit from an
uplift in income, and look forward to helping the organisation maximise its
retail operation potential.”
ICRTouch CEO Colin Ringer said: “We have
enjoyed a successful relationship with PXtech over many years and this exciting
new deal enables us to deliver our cutting edge solutions and make a difference
in Oxfam shops across the country. We’re dedicated to offering our customers
the very best in tailored solutions and services, and this new collaboration
underpins that commitment.”
PXtech will commence the pilot in
October 2013 with the full roll out starting in January 2014 and completion
scheduled for March 2016.
