After continued success in the fast food sector, PXtech is delighted to announce its new partnership with MOOYAH, one of America’s freshest fast-casual restaurants which prides itself on only serving the very highest quality burgers, fries and shakes. With a sector as competitive as the fast food industry, MOOYAH needs a robust business strategy combined with the latest business intelligence technology; that’s where PXtech comes in.
With franchises spreading across the United States, MOOYAH’s use of PXtech’s PXportal will give the company full real-time visibility over critical business data from multiple sites. With a business focused so heavily on the quality of their products and on impeccable customer service, control of the MOOYAH brand will be paramount to their success. In the words of MOOYAH chain president Alan Hixon, ‘PXportal gives us that control.’ What’s more, by being able to closely monitor the performance of all their restaurants simultaneously, PXportal makes a complex analytical task a simple data exercise – the perfect tool for any expanding franchise company.
Friday, 26 August 2011
Tuesday, 2 August 2011
Subway Chooses PXtech for Worldwide Business Intelligence Platform
We are delighted to announce that we have completed a deal with Subway to provide our cloud based retail business intelligence platform, PXportal, to all of their 35,000 stores worldwide. This furthers PXtech’s relationship with the world’s largest restaurant chain. Thys van Hout, Subway’s Chief Information Officer, states “We’re delighted to be working with PXtech – the implementation of PXtech’s system is the ideal addition to our exciting and fast-moving technology programme and provides excellent tools for helping our restaurant owners to manage their business."
Please click here for the full announcement
Please click here for the full announcement
Monday, 25 July 2011
A Fresh Approach
We’re delighted to announce that Finland’s leading IT reseller, Fresh-IT is the latest to join our growing portfolio of strategic partners in Europe.
Fresh-IT will offer support to the near 100 Subway stores across Finland, providing ParTech’s ePOS alongside PXtech’s flagship surveillance and SaaS business intelligence solution, PXportal.
Fresh-IT has an in-depth knowledge of the customer’s requirements and is uniquely placed to offer a local service that will perfectly complement our highly customised solutions.
Having a high-calibre partner like Fresh-IT on board enables us to offer client support both quickly and effectively, ensuring that our service is responsive and directly in line with local requirements.
Fresh-IT will offer support to the near 100 Subway stores across Finland, providing ParTech’s ePOS alongside PXtech’s flagship surveillance and SaaS business intelligence solution, PXportal.
Fresh-IT has an in-depth knowledge of the customer’s requirements and is uniquely placed to offer a local service that will perfectly complement our highly customised solutions.
Having a high-calibre partner like Fresh-IT on board enables us to offer client support both quickly and effectively, ensuring that our service is responsive and directly in line with local requirements.
Wednesday, 8 June 2011
New Operations Manager
As part of PXtech’s continued growth we have appointed James MacLeod as Operations Manager. James, an expert in technology help desks, joins from the Tech Guys which is part of the Dixon’s Retail group where he was responsible for the management of 2nd level technical support and the training and development at the Sheffield and Nottingham contact centres.
James takes responsibility for the help desk, engineering and support teams which are currently supporting over 2,000 customer sites across Europe. The role of Operations Manager is a vital part of our business development plans and our continuous focus on improving customer service.
James comments “My focus is to ensure that our customers get the best possible service, over the next few months we will be introducing a number of exciting new ideas to improve our customer’s experience.”
James takes responsibility for the help desk, engineering and support teams which are currently supporting over 2,000 customer sites across Europe. The role of Operations Manager is a vital part of our business development plans and our continuous focus on improving customer service.
James comments “My focus is to ensure that our customers get the best possible service, over the next few months we will be introducing a number of exciting new ideas to improve our customer’s experience.”
Monday, 16 May 2011
The Sweet Smell of Success
IT business solutions are all about delivering rapid, specialised and effective responses to the client’s needs and when leading independent greeting card retailer Penmark Cards approached PXtech to devise a till solution for their new concept store, Aroma, we jumped at the opportunity to provide a tailor-made product for a Midlands’ business that is really going places.
The team at Aroma was looking for a till solution which encompassed all the key controls needed for their store set-up including sales, labour management and stock control but most importantly, the management team needed business performance information at their fingertips, delivered in real-time.
We put together a solution using the PXportal product linked to ICRtouch POS software, providing the all-essential live access to real-time sales data allowing them to:
• effectively monitor the store’s performance
• identify the success of individual product lines and store layouts
• drive Aroma’s business performance forward
The solution was up and running within two weeks of order, providing the controls the business needed, as swiftly as it was needed so that Aroma could get on with bringing handmade, natural cosmetics and all things home fragrance to their customers.
The team at Aroma was looking for a till solution which encompassed all the key controls needed for their store set-up including sales, labour management and stock control but most importantly, the management team needed business performance information at their fingertips, delivered in real-time.
We put together a solution using the PXportal product linked to ICRtouch POS software, providing the all-essential live access to real-time sales data allowing them to:
• effectively monitor the store’s performance
• identify the success of individual product lines and store layouts
• drive Aroma’s business performance forward
The solution was up and running within two weeks of order, providing the controls the business needed, as swiftly as it was needed so that Aroma could get on with bringing handmade, natural cosmetics and all things home fragrance to their customers.
Thursday, 5 May 2011
Subway Support Spreads Across Europe
We are pleased to announce the continued expansion of our support to the Subway network, with stores across Sweden, Norway and Portugal now benefitting from PXtech’s business intelligence and security solutions.
PXtech will be providing a number of integrated solutions to these three growing markets, from ePOS and surveillance to our flagship SaaS business intelligence solution, PXportal and a full portfolio of support services.
This also marks another step in the global relationship with leading systems provider ParTech, whose state-of-the-art POS hardware is incorporated as a key component of the solution.
The expansion into these three new territories means that PXtech now provides integrated solutions to more than 1,600 Subway stores in 12 countries across Europe including the UK, Eire, France, Spain and the Netherlands – a list which keeps on growing!
PXtech will be providing a number of integrated solutions to these three growing markets, from ePOS and surveillance to our flagship SaaS business intelligence solution, PXportal and a full portfolio of support services.
This also marks another step in the global relationship with leading systems provider ParTech, whose state-of-the-art POS hardware is incorporated as a key component of the solution.
The expansion into these three new territories means that PXtech now provides integrated solutions to more than 1,600 Subway stores in 12 countries across Europe including the UK, Eire, France, Spain and the Netherlands – a list which keeps on growing!
Wednesday, 2 June 2010
Nobody loves labour's lost cost
Managing labour can be tricky – so we thought we would share our experiences. One of the most common problems when managing labour in industries where an hourly wage is earned, is ensuring that employees are only paid for the hours that have been worked and authorised.
Many of PXtech’s customers have identified thousands of pounds of additional labour cost when comparing rotas to actual hours worked but have found the administrative effort in reviewing this on an ongoing basis too onerous. So as a result, we recognised the potential savings that could be delivered through software that could automate this and developed their Plan & Pay solution.
Additional labour issues, such as being able to accurately schedule staff and inform them about their rotas, were also identified for business owners to have better organisation and clarity between both parties.
This is particularly prevalent amongst multi-unit retailers says PXtech’s director Malcolm Mailer, who has experienced such issues first-hand throughout his 30-year tenure in the retail, leisure and fast food industries.
“The only way to control your payroll is to actively monitor the hours claimed by staff,” Malcolm commented. “This is virtually impossible to carry out if you have multiple stores, unless you are prepared to spend many valuable hours manually collating the information!”
With new developments in PXtech’s labour management software Plan & Pay, these problems have been addressed, so that senior management can instantly reduce time-consuming administration tasks and costs, react quickly to any payroll discrepancies, provide a consistent and fair way of payment for staff, and ultimately increase labour productivity.
“Some applications can be bolted onto existing infrastructures for very little outlay, providing a long-term, cost-effective solution,” continued Malcolm. “I have even heard of business owners reporting savings of more than £2,400 each month, having only initially invested a small sum of around £500 for such software – this is certainly a lucrative return on investment that retailers should investigate in 2010.”
In addition to utilising specialist labour management software, business owners should also follow a few more obvious, but necessary pointers of advice:
1. Staff training is crucial in any environment where customer service is key. It must be updated and carried out on a regular basis, particularly in the retail sector and when new EPoS technology is at play.
2. Alert employees to the fact that a labour management software tool is being used to organise payroll and workload, as monitoring activity will save on any staff discrepancies on wages and hours worked.
3. Internal processes must be clear and precise before any employees are approached regarding such discrepancies, so the HR manager must keep up-to-date with ongoing HR changes and regulations.
4. Make sure that the software is scaleable and that it works with the existing hardware, so there is no need for any great upheaval and it will be flexible enough for the future of your business.
5. Finally, whatever steps business owners take to labour management, they must be sure that the financial cost of the solution is viable, updated when necessary, and brings a quick return on investment that will reap rewards for years to come.
Many of PXtech’s customers have identified thousands of pounds of additional labour cost when comparing rotas to actual hours worked but have found the administrative effort in reviewing this on an ongoing basis too onerous. So as a result, we recognised the potential savings that could be delivered through software that could automate this and developed their Plan & Pay solution.
Additional labour issues, such as being able to accurately schedule staff and inform them about their rotas, were also identified for business owners to have better organisation and clarity between both parties.
This is particularly prevalent amongst multi-unit retailers says PXtech’s director Malcolm Mailer, who has experienced such issues first-hand throughout his 30-year tenure in the retail, leisure and fast food industries.
“The only way to control your payroll is to actively monitor the hours claimed by staff,” Malcolm commented. “This is virtually impossible to carry out if you have multiple stores, unless you are prepared to spend many valuable hours manually collating the information!”
With new developments in PXtech’s labour management software Plan & Pay, these problems have been addressed, so that senior management can instantly reduce time-consuming administration tasks and costs, react quickly to any payroll discrepancies, provide a consistent and fair way of payment for staff, and ultimately increase labour productivity.
“Some applications can be bolted onto existing infrastructures for very little outlay, providing a long-term, cost-effective solution,” continued Malcolm. “I have even heard of business owners reporting savings of more than £2,400 each month, having only initially invested a small sum of around £500 for such software – this is certainly a lucrative return on investment that retailers should investigate in 2010.”
In addition to utilising specialist labour management software, business owners should also follow a few more obvious, but necessary pointers of advice:
1. Staff training is crucial in any environment where customer service is key. It must be updated and carried out on a regular basis, particularly in the retail sector and when new EPoS technology is at play.
2. Alert employees to the fact that a labour management software tool is being used to organise payroll and workload, as monitoring activity will save on any staff discrepancies on wages and hours worked.
3. Internal processes must be clear and precise before any employees are approached regarding such discrepancies, so the HR manager must keep up-to-date with ongoing HR changes and regulations.
4. Make sure that the software is scaleable and that it works with the existing hardware, so there is no need for any great upheaval and it will be flexible enough for the future of your business.
5. Finally, whatever steps business owners take to labour management, they must be sure that the financial cost of the solution is viable, updated when necessary, and brings a quick return on investment that will reap rewards for years to come.
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