Exporting Success for PXtech’s Portal

PXtech are proud to announce they have been awarded the prestigious “Midlands Exporter of the Year” title at the 2010 Midlands Business Awards.

The IT Solutions Company, who employ 25 people at their new offices on Pride Park in Derby, were presented with the trophy at the competition’s Gala Dinner held at The Hilton Birmingham Metropole in front of 600 business people from around the Midlands region.

Reflecting on a demanding and extremely busy twelve months, Richard Dorf (Managing Director) enthused about how quickly the company had progressed with their export business during 2009.

“I was pleased to accept the Award on behalf of PXtech. It is a great honour for everyone in the Company and a true reflection of all the hard work that our team has put in during a difficult economic period. To deliver a strong export performance when the climate is tough shows a real strength not only in our product range, that delivers tangible financial benefits, but in our people who have met the challenge and delivered outstanding levels of customer service.”

The growth in their export business has been spread evenly throughout the Euro Zone, providing on line Business Intelligence and Fraud Management solutions for customers in France, Spain, Ireland, Italy, Germany, Netherlands & Belgium. The company now supports over 1400 locations on a 24/7 basis and has big plans for the future.

2010 promises to be another fast moving year, with development and partner contracts already signed with UK and overseas companies, who are looking to maximise their profits by integrating PXtech’s innovative solutions into their daily operating procedures.


PXtech – IT Solutions that deliver a clear view of your business.

For more information please contact our Customer Services team on 01332 921300

PXtech helps to get the world snogging

We have won the contract to supply a complete scalable EPoS solution for the exciting new chain SNOG Pure Frozen Yogurt.

You may remember SNOG hit the UK high street in 2008? It currently has three bustling company-owned shops in London, with another opening in Covent Garden in February 2010.

We will initially be providing SNOG’s South Kensington, Westfield London and Soho shops with EPoS, CCTV and schedule and payment systems, all backed by a 24/7 support facility to allow real time monitoring of POS data such as sales and product mix. Visit our website for more details about these products and services - http://www.pxtech.net/.

We will then go on to provide this package for all new SNOG shops as the destination brand continues its rollout of further UK shops and launches its franchises in Brazil and the Middle East.

SNOG director, Pablo Uribe, explains why they have selected us:

“SNOG decided to work alongside PXtech as they were knowledgeable of the needs of businesses in our sector.”

“Their product and service offer will not only provide us with a great customer-focussed POS, but will also serve as an enterprise solution for the business as it grows and the franchises multiply - enabling us to see exactly how each shop is performing.”

PXtech managing director Richard Dorf believes SNOG will be a big global brand in the near future.

“One visit to a SNOG shop tells you that this will be a globally recognised brand in a few years time.”

“We are excited to be involved from the start, offering a solution that will effectively multiply the capabilities of the SNOG team and future franchisees, allowing them to grow and successfully manage a portfolio of shops very quickly.”

Planning pays dividends thanks to PXtech...

Subway franchisee James Fleck is already seeing cost savings amounting to thousands of pounds a month thanks to new technology from retail IT solutions provider PXtech.

James, who has two outlets in Evesham, has recently implemented PXtech’s Plan & Pay, software specifically designed to manage labour activity and costs while freeing-up significant administration time.

Plan & Pay provides the tools to schedule staff rotas, and when it comes to working out the payroll, offers automatic reconciliation which compares staff clock-in times with the rotas to make sure staff are only paid for when they are there, and when the business owner wants them to be working.

James is also the Subway Development Agent overseeing 60 stores for the Five Counties territory, and has reported a saving of £2,400 each month, meaning that he will save more than £28,000 over a financial year.

He commented: “By letting you see how to optimise your labour cost when you build the schedule, and by automatically verifying the clock-in times against the schedule, it enables you to manage outgoings effectively across a number of outlets.

“As a multi-store owner, Plan & Pay has been instrumental in enabling us to standardise our operations, and has made it easier for us to keep control of the management of the businesses whilst saving us a lot of valuable time and money on costly payroll administration and staff overtime.”

PXtech's P3 software is an education for Authority's Early Years service

Intelligent software PXtech is making the sharing of information easier for Early Years services in Derbyshire.

PXtech, has just installed its P3 software system, specially designed to collate information and present it to education professionals in an accessible manner, for Derbyshire County Council’s Early Years services.

It gives each individual user the information they need on a certain topic, together with their actions and early warnings about actions related to their roles and responsibilities.

And not only does the system collate information from the council’s own departments, it also takes information from national sources so that a full picture of a situation can be given.

Richard Dorf, managing director of PXtech, based on Pride Park, Derby, commented: “We are delighted that we have been able to install P3 to assist Derbyshire County Council in this important department.

“The real benefit of P3 is that it takes information from sources, without the need to replace existing operational systems. More than just an information tool, individual users have different levels of access and each is notified when they need to implement an action.”

Awards nomination for PXtech!

The team at PXtech is very proud to announce that the company has been shortlisted for this year’s Retail Systems Awards.

Nominated in the Technology Vendor of the Year category for our continuing work with fast-growing sandwich chain, Subway, we will find out our fate at an Awards Gala Dinner on Thursday 29th October 2009, which will be hosted this year by the comedian Chris Barrie.

Please visit our blog shortly to find out whether we can conquer the stiff-opposition to lift the trophy…

Etiquette for improved security

Essential POS etiquette when it comes to security, according to Richard Dorf, MD of PXtech

Employee fraud is one of the many challenges facing retailers none more so in retail environments which are largely cash-based. This is another area where effective use of the EPoS can help retailers to reduce the opportunity for theft.

It’s important that your EPoS system prevents staff trading with the till open, instead only allowing a sale to be rung up when the drawer is closed. Your system should also be capable of tracking adjustments such as price overrides and other opportunities for staff to commit fraud. Set up your systems to recognise these transactions and make them stand out. Such systems can also offer you the opportunity to track your staff and see when they arrive and leave and identify who is managing each transaction.

If your tills are connected to the internet, make sure that they are secure and locked down so that staff cannot access the internet through this connection. The tills need to be connected to transmit sales data, but make sure that this is all that they do. Don’t forget that this is a till and is the most important piece of equipment in the store. It takes the money and this is the reason that you are there - so make it secure.

Etiquette for improved customer service and revenue

Richard Dorf, MD of PXtech, discusses essential POS etiquette when it comes to customer service...

To service customers effectively, it’s important that retailers learn to utilise EPoS to allow staff and the brand to communicate effectively with customers. Clearly you need to make sure that customers are fully aware of what they are being sold, how much it is going to cost them and that you’re making sure that they receive the correct change.

However, it’s also important for your EPoS to communicate with and assist your staff. It could be that you use your system to alert staff to up-selling opportunities or promotions, which trigger when purchase combinations are made. This demonstrates efficient service, but can also make a significant impact on transaction values.

The way the information is presented to your staff on the EPoS, needs to support a good dialogue with the customer. For this, promotional materials and up-selling opportunities need to be clear at the appropriate point in the transaction. Once the sale is made, there are also further opportunities to promote products and encourage return visits, including receipts showing promotions, loyalty vouchers etc.

Make sure that if a customer responds to such promotions, the product they are buying is ready at the point of sale so that queuing times aren’t lengthened, as it is fetched from elsewhere in-store. When queues do form, staff with handheld devices walking down the queue to serve customers, are excellent for ‘queue busting’ and again improving the customer experience.
In addition to working on a practical level, it’s essential that POS is discreet and able to embrace its environment and supports the image of the store.